Cloud contact centers: a ready tool to solve modern problems

Today, for many organizations, contact-center is just the necessary resources to establish the processing of customer requests and implement an elaborate sales strategy. Although cloud contact-centers are still a novelty for Russian companies, there has been more interest in them on the part of companies of different sizes.

Tatiana Somova
Senior product manager, Contact Center solutions
Orange Business Services in Russia and CIS

cloud contact centers, SaaS