Issues List

Optimal costs vs. ñustomer loyalty increase in ñontact center management

Modern client by distributing the weight of the elements influencing the decision when choosing a partner, more and more concentrated on the ability of the partner to provide quality service and data security.

Ekaterina Filippskaya
Chief Operating Officer Teleperformance








Keywords:
contact-center, following the standards, reducing costs, increasing customer loyalty
Published: Communication Technologies & Equipment Magazine #6, 2015

Issues List