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Outsourced call-center: yesterday, today and tomorrow

Performing our daily work, we all want the best allocation of our resources and thus obtaining the best results. It is no secret that the provision of this result depends on the professionalism of our employees, which upkeeping bears a certain moral and material costs: staff recruitment and training, regular in-service education, motivation and so on.

Ekaterina Filippskaya
Solutions for service quality and productivity management in contact centers








Keywords:
call-center, outsourcing
Published: Communication Technologies & Equipment Magazine #6, 2014

Issues List