Issues List

Virtualized contact center next generation

To correct an idea of virtualized contact center of the next generation, it is necessary to objectively understand what they look like at the moment, in the present generation.

Ilya Ivanov
PR-manager of LLC "Telefonnye Systemy"








Keywords:
call center, virtualization, virtual PBX, PBX, contact center
Published: Communication Technologies & Equipment Magazine #6, 2014

Issues List