Issues List

IT insourcing or outsourcing: what is the best for outsourcing?

Clear separation of roles and responsibilities is requirement for well-organized IT department. Uninterruptable service cannot be provided without implementing comprehensible hierarchy in organizational unit, responsible for IT. There are many interpretations describing optimized IT service provider structure but universal solution answering business needs on all levels is still a subject of debates.

Alakbar Mammadov
Senior ICT consultant at CRUCEL INETRECO NORWAY alakbar.mammadov@crucel.net








Keywords:
IT Outsourcing, In-house IT, IT support Tier/Line 1, 2 and 3
Published: Communication Technologies & Equipment Magazine #1, 2015

Issues List