IT insourcing or outsourcing:
what is the best for outsourcing?
Clear separation of roles and responsibilities is requirement for
well-organized IT department. Uninterruptable service cannot be provided without
implementing comprehensible hierarchy in organizational unit, responsible for
IT. There are many interpretations describing optimized IT service provider
structure but universal solution answering business needs on all levels is still
a subject of debates.
Alakbar
Mammadov
Senior ICT consultant at CRUCEL INETRECO NORWAY
alakbar.mammadov@crucel.net
Keywords:
IT
Outsourcing, In-house IT, IT support Tier/Line 1, 2 and 3